EBay buyers want a partial refund?

My buyer said there are 2 marks of erosion in the portfolio are sold while the Northwest Territories. She found Listerine strip in and said it was obviously used. She wants a partial refund or she will give a negative vote. Should I give the refund or partial refund the total amount. He bought it for $ 9 when the selling price is $ 26.

Did you represent this as new allegations are true? If both are true, then I had just offered to give a full refund if returned. There are some buyers who misrepresent the condition that was received in and threaten feedback negative only for reduced prices. I had that happen once and gave them the offer of a full refund / return and seemed to solve it. They never gave it back and I kept the money ... I had just called his bluff.

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